SetRents

Customer Experience

One Unified Powerful Platform,
One Reliable Partnership

To thrive, you need a technology partner that stays with you for the long haul. With one connected platform and one supportive team, SetRents streamlines the day-to-day, removing roadblocks so your business can move faster and focus on what matters.

See how we partner

Why Choose SetRents?

Everything you need, all in one place

Internal Communication

Secure, Proprietary Internal Chat System Built Directly into the Platform

User Friendly Design And Workflow

Friendly User Interface, Offers Convenient and Accuracy Combined

We Simplify Your Success at Any Scale

SetRents Software / Ecosystem
Other Solutions
included
One platform, login & one bill
Not included
Multiple software, logins & disparate systems
included
Live chat between tenants and leasing office
Not included
No place for message or contact
included
Manage properties across multiple locations
Not included
Struggles with multi-state/country complexity
included
Corporate Office visibility into real-time operations
Not included
No centralized view for teams and owners
included
Tenants see your logo and brand, not SetRents
Not included
Software that advertises a vendor's brand, not yours
included
Supports eSmart-lock/hardware integration
Not included
Not built for physical building access
included
Applicant to tenant and move-in to move-out work-flow
Not included
Inconsistent tenant management
included
Accounting, occupancy %, and performance reports
Not included
Separate tools for accounting, occupancy, and reports
included
A dedicated account manager and support team
Not included
Hard to get hold of a generic support team
Leadership meeting by glass office

True Partnership, From Start to Forever

Easy Transition

Switching systems is a big step. Your SetRents onboarding team makes it smooth, secure data migration, guided setup, and role-based training so everyone ramps quickly.

Early Success

From day one we align to your goals. With clear recommendations on where to begin, intuitive workflows, and automation, your team sees wins fast and spots efficiency gains sooner.

Effortless Help

Whether you manage 50 units or 50,000, help is close at hand. One platform plus a dedicated team, supported by our growing integration marketplace, ensures the support you need is always centralized.

We don’t just listen to ideas, we ship them

Customer-Driven Innovation

Product Enhancement Team

Our dedicated Product Enhancement Team is responsible for continuously improving and refining our products. The team focuses on optimization and innovation, driven by customer feedback, market insights, and emerging technology trends.

Continuous Product Enhancements

Through frequent releases and updates, we implement measurable improvements in performance, usability, and reliability to ensure that the features you depend on become faster, clearer, and more user-friendly.

Innovation Review Program

Join our exclusive group of early adopters exploring new capabilities. Assess ROI before implementation and drive faster improvements. Your experience directly influences future product releases.

Client Feedback Review

We dedicate time to carefully listen to what our customers are saying, analyzing their feedback and experiences. Every insight helps us thoughtfully craft our software to better meet their needs. Our goal is to ensure a seamless, user-focused experience that truly addresses real-world challenges

Product Knowledge Center

Of course, we’re always here when our customers need help. Plus, our centralized hub puts tutorials, guides, and resources at their fingertips, making it easy to learn, explore, and get the most out of our product.

AI-Powered Experience

With AI built in, users save time, increase productivity, and maximize ROI by uncovering opportunities, optimizing workflows, and driving better business outcomes.

Why Choose Us? The End of the Property Management Puzzle.

As a property owner or manager, you're used to juggling multiple logins, subscriptions, and vendors. One software for accounting, another for maintenance, a separate listing site for tenants, and a patchwork of apps and spreadsheets to hold it all together. It's inefficient, expensive, and frustrating.

Single Platform Scales With You Team Ready Real ROI

We offer a better way: a single, unified property management ecosystem that scales with you.

We don't just offer a piece of software; we provide the entire operating system for your rental business. From finding a tenant and managing a maintenance ticket to overseeing a multi-state portfolio, everything is seamlessly connected under one roof.

Here’s what that means for you:

🚀

1. Unmatched Efficiency and Scalability on a Single Platform

Forget wasting time and money on multiple subscriptions and manual data entry. Our integrated platform means information flows automatically. Whether you have ten units in one city or a thousand units across the country, you have one system for it all.

  • Manage Multiple Properties, Anywhere: Consolidate all your holdings—across different states or even countries—into one centralized dashboard. Track performance, finances, and compliance from a single login.
  • Empower Your Entire Team: Easily onboard property managers, leasing agents, and maintenance coordinators. Assign roles, set permissions, and ensure your team can collaborate effectively, no matter where they are located.
✨

2. A Seamless Experience for Everyone

For You (The Landlord/Manager): Our Property Management Admin is your command center. It gives you a unified view of your entire portfolio with robust tools for accounting, lease tracking, and reporting, all designed to scale with your growth.

For Your Tenants: The Tenant App empowers them to pay rent, submit maintenance requests, and communicate, providing a consistent, high-quality experience at every property.

For Your Maintenance Team: The Maintenance Manager App streamlines the entire process, from request to resolution, ensuring a standardized approach across all your locations.

For Your Business: Our Corporate CRM helps you manage leads, investor relations, and large-scale portfolio operations with ease, providing the big-picture insights you need.

🧩

3. Everything You Need, Truly in One Place

Our ecosystem is built to cover every possible need, eliminating the need for you to go anywhere else:

  • Find

    Find Tenants & Professionals: Use our Portal to list your properties for rent and find vetted property management professionals to help you scale.

  • Run

    Manage Daily Operations: Use our core Property Management Software for leases, rent collection, and financial reporting that adapts to your portfolio's complexity.

  • Fix

    Maintain All Your Properties: Coordinate repairs locally or nationally through the Maintenance Manager and our network of vetted professionals.

  • Scale

    Handle Complex Assets: Manage amenities like parking spots with the Parking Manager App and oversee your entire business strategy with the Corporate CRM.

Our Product Support Experience

Request a Call

Provide a brief summary, pick a convenient time, and a SetRents care specialist will walk through the request with you by phone.

When to choose a call:

  • You’re dealing with a more complex or multi-step issue.
  • You want guidance that requires preparation or research in advance.
  • You can’t talk right now, but prefer to speak rather than chat.
Support rep speaking with customer

How we listen

A constant feedback loop

Early Access

Beta Program

Customers preview upcoming features and shape them with real-world input.

Research

Customer Surveys

Targeted surveys from our research team surface needs, gaps, and wins across roles.

In-Product

In-App Feedback

Feedback prompts appear right where work happens, so we can improve what you use most.

Partnership

Customer Advisory Board

Leaders from our customer base inform roadmap and priorities through recurring sessions.

Community & events

Connect, learn, and share

We foster connection through live training and internal live-chat and customer conference, so you can learn, network, and bring ideas back to your team.

Who We Serve

Built for Every Role in Your Portfolio

Property Managers

One command center for leasing, payments, maintenance, and reporting.

  • Automated workflows
  • Clear team visibility
  • Mobile-first tools

Owners & HOAs

Transparent performance and payouts with real-time insights.

  • Owner portals
  • On-time statements
  • Easy distributions

Residents

Delightful digital experience from application to renewals.

  • Fast screening
  • ePay & autopay
  • 24/7 service requests

Vendors

Keep jobs moving with clear scopes, schedules, and pay.

  • Smart assignments
  • Field updates
  • Faster payouts

How We Operate

Pragmatic. Secure. Obsessed with Outcomes.

01

Start with Outcomes

We work backwards from your goal, then design the simplest path to get there quickly.

02

Secure by Default

Privacy-first architecture, role-based controls, and compliant data handling.

03

Automate the Mundane

Routine tasks run themselves so teams can focus on care and growth.

04

Measure, Improve, Repeat

Dashboards make performance visible. We iterate with you continuously.

Real Results. Real Impact.

  • 45% faster rent collection
  • 35% fewer support tickets
  • 98.9% uptime across platforms
Trusted by

Ready to co-create better experiences?
Join our feedback programs.

We’ll tailor a walkthrough and invite you to upcoming betas.

Talk to us